A multi-step SMS and email sequence reaches out at the exact moments most likely to convert — 10 minutes, 4 hours, the next day, a week later — without you lifting a finger.
Most service businesses follow up once, maybe twice, then forget. The leads that would have converted on touch #4 quietly disappear.
After the first call or quote, most leads never hear from the business again. They get bored. They book elsewhere — usually with whoever followed up first.
Manual follow-up requires a calendar, a memory, and a CRM you actually use. Most owners don't have all three.
You paid to acquire each lead (ads, SEO, time). Every one that goes cold without a real follow-up is dollars on the floor.
Once a lead enters your system, the sequence runs on autopilot — adjusting based on whether they reply, book, or stay silent.
From a form, a missed call, an ad, or a manual add. They're instantly tagged and the sequence starts.
Within 60 seconds, an SMS or email goes out acknowledging them and offering the next step.
7–10 touches over 30 days across SMS, email, and (optionally) voice. Stops the moment they reply or book.
If they click, they get one path. If they reply, another. If they go silent, a re-engagement sequence kicks in.
A complete follow-up engine tailored to your sales cycle — not a generic 3-email drip.
SMS, email, and (if you want) voicemail drops. Each touch picks the channel most likely to convert.
We write 7–12 messages for your business in your voice. Approved by you before launch.
Touches spaced based on what works for your industry — not random "send in 3 days" defaults.
If lead replies, sequence stops. If they click a link, they enter a different path. If they're silent, escalation kicks in.
Every interaction is logged. You see exactly where each lead is in the sequence at all times.
Real numbers: which messages get replies, which times convert best, which leads are slipping.
If your leads sometimes take days or weeks to decide — and you're losing some of them in that gap — follow-up automation is the highest-ROI system we install.
Quotes that go quiet for days before the customer decides.
Inquiries who book later, reschedule, or never confirm.
Price inquiries that need reminders before they book.
Estimates, ads, and repeat customers who go cold.
A single follow-up sequence typically recovers more lost leads in month one than the build cost.
Includes sequence design, message copywriting, multi-channel setup, conditional branching, CRM tagging, dashboard configuration, and a 60-minute walkthrough. Plus the first 30 days of optimization based on real data.
Take the free 2-minute audit. We'll estimate how many warm leads you're losing to silence — and what bringing them back would be worth.